Privacy Policy
Effective Date: October 1, 2026
1. Corporate Structure
Call Flow Audit is a customer-facing brand operated by The Quiet Protocol. References to "we", "us", "our", or "Call Flow Audit" refer to The Quiet Protocol.
2. Information Collection
We collect information provided directly by users through our intake forms, calculator tools, and diagnostic score engines. This may include contact details (name, business email, phone number), business operational metadata (call volumes, missed call estimates, average lead values), and mystery call test details.
3. Use of Information
Information collected is strictly utilized to compute operational scores, deliver mystery call audit reports, contact clients regarding audit findings, and communicate about implementation services. We do not sell or rent customer data to third-party advertisers.
4. Telephony & Mystery Test Recording
For clients purchasing the $199 Professional Call Flow Audit, authorized mystery test calls conducted by our team are analyzed for response speed, routing efficiency, and front-desk handling quality. Test metadata and recordings are kept confidential and accessible solely to the purchasing client.
5. Data Protection & Security
We implement industry-standard encryption and operational safeguards to protect all submitted business data and diagnostic reports.
6. Contact Information
For privacy inquiries or data requests, contact support@callflowaudit.com or visit our contact page.